Frequently Asked Questions
Frequently Asked Questions (FAQ) – Soluminal
Welcome to our FAQ section! Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at sales@soluminal.com.
📦 Shipping & Delivery
Q: What are the shipping times?
A: Our standard shipping time is 7-15 business days for the USA. Once your order is processed (1-3 business days), you’ll receive a tracking number to follow your package.
Q: Do you offer express shipping?
A: At the moment, we only offer standard shipping (7-15 business days). We are working on adding faster shipping options soon!
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier’s site.
Q: I haven’t received my order, what should I do?
A: If your order hasn't arrived within 15 business days, please contact us at sales@soluminal.com with your order number. We’ll check its status and assist you as soon as possible!
🔁 Returns & Replacements
Q: What if I receive a damaged item?
A: If your item arrives damaged, don’t worry! Just send us a photo of the damage within 7 days of delivery, and we’ll send you a free replacement or issue a refund.
Q: Can I return my order?
A: Yes! We offer a 30-day money-back guarantee. If you’re not satisfied, you can return the product in its original condition and packaging, and we’ll refund you. Return shipping costs may apply.
Q: How do I request a refund?
A: Simply email us at sales@soluminal.com with your order number and reason for the refund request. If eligible, we’ll process your refund within 3-5 business days after receiving the returned item.
📢 Order Modifications & Cancellations
Q: Can I cancel my order?
A: You can cancel your order within 12 hours after placing it. After this period, it might already be processed and shipped. To cancel, please email us at sales@soluminal.com as soon as possible.
Q: Can I change my shipping address?
A: Yes, but only if your order hasn’t been processed yet. Please contact us as soon as possible at sales@soluminal.com to request a change.
💡 Product & Features
Q: Does the alarm clock work with Alexa or Google Home?
A: Yes! Soluminal is compatible with Alexa & Google Home, allowing you to control it via voice commands.
Q: Can I adjust the brightness and sounds?
A: Absolutely! You can customize the brightness levels, colors, and choose from 7 natural sounds or FM radio to wake up peacefully.
Q: How does the sunrise simulation work?
A: The alarm gradually increases its brightness 30 minutes before your set wake-up time, mimicking a natural sunrise and helping your body wake up naturally.
📩 Need More Help?
If your question isn’t listed here, feel free to contact our customer support team at sales@soluminal.com or our live chat. We usually respond within 3 hours during business hours!
🚀 Wake up naturally with Soluminal – The smart sunrise alarm clock!